Email marketing in digital marketing
- jasleen kaur
- Dec 9, 2025
- 2 min read

Email marketing remains one of the most powerful digital marketing channels. It works to connect a brand directly with its customers in order to grow conversions and long-term loyalty. During the year 2025, when social media is significantly booming, emails will still manage to deliver unmatched ROI and consistent growth for businesses.
⭐ What is Email Marketing?
Email marketing has become a channel through which companies send emails to the targeted audience concerning products for the purpose of sharing updates, building relationships, and driving sales. It delivers personalised communication directly into a customer's inbox, making it more direct and impactful compared to many other marketing channels.
Email Marketing: Why It's Important in Digital Marketing
Email marketing outperforms many other marketing techniques, especially in terms of retention and conversions. Here's why it matters:
Benefits of Email Marketing. Results
High ROI:1:40 (for every ₹1 spent on average, ₹40 comes back).
Personalised customer communication, More engagement & trust
Direct reach to the audience. No dependency on algorithms like social media platforms.
Automate customer journeys. Sell 24/7 without sucking up all of your manual time.
Low-cost Applicable to small to large-scale businesses
Email Marketing - How it Works
A successful email marketing system incorporates:
Collecting Email Leads
That's via a website, landing page, offer, and newsletter.
Segmenting the Audience
Segmenting subscribers into groups of interest and behaviour, among other categories.
Sending Targeted Emails
- Personalised emails, like welcome emails, offers, reminders, abandoned cart emails, etc.
Tracking and Optimisation
Performance tracking: open rate, click-through rate, and conversion tracking.
Types of Emails used in Digital Marketing
Email Type Purpose
Welcome Emails.SOCKS Build first connection
Promotional Emails: Announce offers and discounts.
Newsletters Campaigns Share news & useful content
Abandoned Cart Emails: Recover lost sales
Feedback & Survey Emails Improve customer experience
Re-engagement Emails\t Reactivate your dormant subscribers
Email Marketing: Best Practices to Ensure Success
These strategies could significantly enhance results.
✔ Use attention-grabbing and clear subject lines
✔ Personalise emails using customer name & interests
✔ Keep the email content short, valuable and mobile-friendly.
✔ Add a strong CTA - Call to Action
✔ Follow up using automation and sales funnels
✔ Testing & optimisation to increase conversion rates. Email Marketing Tools for Business: Accessible and very user-friendly tools include: Mailchimp, ConvertKit, HubSpot, Sendinblue (Brevo), and ActiveCampaign. These tools make automation, segmentation of the audience, scheduling, analytics, and lead nurturing as easy as a few clicks. Conclusion: Email marketing is not just a digital marketing channel — it’s a long-term business asset. With personalisation, powerful automation, and high ROI, email marketing helps businesses build relationships, boost conversions, and create consistent revenue. Whether you are a startup, small business, or enterprise, email marketing should be an integral part of your overall digital marketing strategy.



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